One-to-One Coaching Agreement
1. Description of Coaching
Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking, collaborative process that supports the Client in maximizing their personal and professional potential. Coaching facilitates goal-setting, exploration, and actionable planning across work, life, and business domains.
2. Coach–Client Relationship
2a. The Coach adheres to the ethics and standards of behavior established by the International Coaching Federation (ICF). Clients are encouraged to review the ICF Code of Ethics: www.coachingfederation.org/ethics.
2b. The Client is solely responsible for their own decisions, actions, and results. Coaching is not therapy, and it does not prevent, diagnose, or treat mental health or medical conditions.
2c. The Client may pause or terminate the coaching relationship at any time.
2d. Coaching may touch on many areas of life. The Client remains responsible for applying insights and making decisions in each area.
2e. Coaching is not a substitute for professional advice such as medical, legal, or financial services. If under care from another professional, the Client should inform them of this coaching engagement.
2f. The Client agrees to engage in the process with honesty, openness, and commitment.
3. Scheduling, Location, and Expiration
3a. Coaching is delivered via Zoom. The Coach is based in the Netherlands (Central European Time) and serves clients globally.
3b. Sessions are booked via Calendly. After purchase, the Client receives a scheduling link to book the first session. Remaining sessions can be scheduled together.
3c. All 4 sessions must be used within 4 months of purchase.
4. Fees and Refunds
4a. Refund Policy:
Clients may cancel their purchase within 24 hours for a refund (minus a 5% processing fee). Send requests to laura@purposebuiltbylaura.com.
4b. Session Cancellations:
Sessions are considered confirmed once booked. Rescheduling is possible with at least 24 hours' notice. Missed sessions or cancellations with less than 24 hours’ notice are forfeited.
4c. Termination & Unused Sessions:
Either party may end the agreement with written notice. If a Client discontinues before using all sessions, they may request a partial refund for unused sessions (minus a 5% transaction fee). Refunds are not guaranteed but will be considered in good faith.
5. Confidentiality
All coaching conversations are confidential in line with the ICF Code of Ethics. However, because coaching is not a legally protected profession (like law or medicine), legal privilege does not apply.
Exceptions to confidentiality include:
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Threats of harm to self or others
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Disclosure of illegal activity
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Court orders or subpoenas
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Information already public or obtained legally elsewhere.
6. Privacy & Data Protection
The Coach complies with applicable privacy laws (including GDPR). Client information is processed lawfully and securely, only for coaching purposes, and never sold or shared without consent. In the unlikely event of a data breach, affected clients will be notified.
7. Release of Information (For ICF Credentialing)
Only your name, contact information, and coaching start/end dates may be shared with ICF for credential verification. No session notes or sensitive data will be shared. Occasionally, themes may be discussed anonymously for Coach’s professional development or supervision.
8. Limitation of Liability
The Coach does not guarantee specific outcomes. The Coach’s liability for any claim shall not exceed the total amount paid by the Client for services rendered under this Agreement.
9. Legal Terms
9a. Entire Agreement:
This document reflects the full agreement and supersedes any previous communications. Changes must be made in writing.
9b. Dispute Resolution:
In the event of a dispute, both parties agree to attempt good-faith mediation before pursuing legal action.
9c. Severability:
If any provision is deemed invalid, the remainder of the Agreement remains in effect.
9d. Waiver:
Failure to enforce any term is not a waiver of that term in future situations.
9e. Governing Law:
This Agreement is governed by the laws of the Netherlands.
9f. Binding Effect:
This Agreement is binding upon the parties and their permitted successors.